Returns & Refunds

A clear, step-by-step walkthrough of how to return a product, how refunds are processed, and how exchanges and replacements work at VRAJ SURGICAL.

Return window: 7 days from delivery | Refund timeline: 7 business days

Eligibility — what can be returned

You can request a return within 7 days of the delivery date for most products purchased on vrajsurgical.com. To be eligible for a return, your item must meet the conditions below.

Your item is eligible if:

  • It is within 7 calendar days of the delivery date shown on your tracking record.
  • The product is unused, unworn, and in the same condition you received it.
  • It is in its original packaging with all tags, manuals, accessories, and freebies intact.
  • You have a valid proof of purchase — the order confirmation email, invoice, or order ID.

Your item is not eligible if:

  • The return request is raised after the 7-day window has elapsed.
  • The product shows signs of use, damage caused after delivery, or is missing parts not due to our error.
  • The product is a hygiene-critical item whose seal has been broken (for example opened surgical gloves, opened nebulizer kits, used patient-care items).
  • The product is a clearance or "final sale" item clearly marked as non-returnable on the product page.
Not sure if your item qualifies?

Send a quick message to support@vrajsurgical.com with your order ID and a photo of the product. We will respond within one business day.

How to initiate a return

Contact support for the return process.

Refund timeline

Once we receive and inspect your return, we will send you an approval email. From that point, refunds are processed as follows.
How long does the refund take?

Original payment method: The refund is credited back to the original payment method within 7 business days of approval.

UPI / Net Banking: Usually reflects in 2–4 business days after we initiate the credit.

Credit / Debit Card: May take 5–7 business days, depending on your card issuer’s billing cycle.

Cash on Delivery (COD): Refunds for COD orders are processed via NEFT / UPI to an Indian bank account you provide. Please share account details, account holder name, and IFSC when requested.

You will be notified.

We send a confirmation email the moment your refund is initiated so you know exactly when to expect it.

What if my refund is delayed?

If you do not see the refund within 7 business days of approval, please email support@vrajsurgical.com with your Return ID and we will escalate with the payment partner on your behalf.

Exchange & replacement process

If you received a damaged product, the wrong item, or a defective unit, you can request an exchange or replacement instead of a refund.

How it works

  • Raise an exchange / replacement request from My Orders within 7 days of delivery, with photos of the issue.
  • Our team verifies the claim (usually within 1 business day).
  • Once approved, we ship the replacement within 7 business days from the approval date.
  • The original product is reverse-picked up at the same time (or in parallel, depending on your pin code).

When an exchange may not be possible

  • The replacement SKU is out of stock — in this case, we will offer a refund or a substitute of equal value (your choice).
  • The product is a hygiene-critical item that has been opened or used (for example, opened surgical gloves or opened wound-care dressings).

Contact our returns team

The fastest way to get help with a return is to message us on WhatsApp or call during business hours (Mon–Sat, 10:00–19:00 IST). For non-urgent queries, email works too.